Privacy Policy
Your privacy matters to us. This policy explains how ApiWiseCloud handles your personal information with care and transparency.
Who We Are
ApiWiseCloud operates as a testing process improvement service provider based in Taiwan. We help businesses enhance their software testing capabilities through consulting, training, and technical solutions. This privacy policy applies to all interactions you have with our services, whether through our website, direct consultations, or training programs.
When we say "we," "us," or "our," we're referring to ApiWiseCloud. When we say "you" or "your," we mean anyone who uses our services or visits our website.
Information We Collect
We collect information in several ways, always with a clear purpose in mind. Here's what we gather and why:
Contact Information
Name, email address, phone number, and company details when you reach out to us or sign up for our services.
Professional Details
Job title, department, company size, and current testing challenges to better understand your needs.
Technical Information
Information about your current testing tools, processes, and technical environment during consultations.
Website Usage
Pages you visit, time spent on our site, and general usage patterns to improve our online experience.
How We Collect This Information
- Directly from you when you contact us, fill out forms, or participate in our programs
- During consultation calls and meetings where you share your testing challenges
- Through our website using standard web technologies like cookies
- From publicly available professional sources when preparing for business meetings
How We Use Your Information
We use your information for specific, legitimate business purposes. We don't sell your data or use it for anything you wouldn't expect from a professional service provider.
- Service Delivery: To provide testing improvement consultations, training programs, and technical support tailored to your needs.
- Communication: To respond to your inquiries, schedule meetings, and keep you updated on relevant developments.
- Service Improvement: To understand common testing challenges and develop better solutions for our clients.
- Legal Compliance: To meet our obligations under Taiwan data protection laws and international business requirements.
- Business Operations: For invoicing, contract management, and maintaining accurate business records.
Your Privacy Rights
You have several rights regarding your personal information. Here's what you can do and how to do it:
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Inaccuracies
If any information we have is wrong or outdated, let us know. We'll update it promptly and notify you once changes are made.
Delete Your Data
You can request deletion of your personal information, except where we need to keep it for legal or legitimate business reasons.
Limit Processing
You can ask us to stop processing your information for certain purposes while still keeping it on file.
Data Portability
Request your information in a format that allows you to transfer it to another service provider if needed.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond within one week to acknowledge your request and complete most requests within 30 days.
How We Protect Your Information
We take data security seriously and implement multiple layers of protection to keep your information safe:
Technical Safeguards
Encrypted data transmission, secure servers, regular security updates, and restricted access controls.
Physical Security
Secure office environments, locked file cabinets for physical documents, and controlled access to work areas.
Administrative Controls
Staff training on data protection, confidentiality agreements, and regular security policy reviews.
While we implement strong security measures, no system is 100% secure. If we ever experience a data breach that affects your information, we'll notify you promptly and take immediate steps to minimize any impact.
Information Sharing and Disclosure
We don't sell, rent, or trade your personal information. We only share your data in these specific situations:
- With Your Consent: When you explicitly agree to share information with third parties for specific purposes.
- Service Providers: With trusted partners who help us deliver services (like cloud hosting providers), under strict confidentiality agreements.
- Legal Requirements: When required by Taiwan law, court orders, or to protect our legal rights and those of our clients.
- Business Transfers: If ApiWiseCloud is acquired or merged, your information may transfer to the new entity under the same privacy protections.
Any third parties we work with must agree to protect your information according to the same standards we follow.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes. Here's our retention schedule:
| Information Type | Retention Period | Reason |
|---|---|---|
| Contact inquiries | 2 years | Follow-up opportunities and service improvement |
| Client project data | 5 years | Contract obligations and potential future support |
| Financial records | 7 years | Taiwan tax and accounting requirements |
| Marketing communications | Until unsubscription | Ongoing communication preferences |
| Website analytics | 26 months | Understanding user behavior and site improvements |
After these periods, we securely delete or anonymize your information. You can always request earlier deletion, subject to any legal or contractual obligations we may have.
International Data Transfers
As a Taiwan-based company serving international clients, we sometimes need to transfer information across borders. When this happens, we ensure appropriate protections are in place:
- We use cloud services that comply with international data protection standards
- Data processing agreements include adequate privacy safeguards
- We prefer service providers with operations in jurisdictions with strong privacy laws
- Any transfers outside Taiwan are conducted under appropriate legal frameworks
We'll always inform you if your data needs to be processed in a specific country for service delivery purposes.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience. Here's what we use and why:
Essential Cookies
These are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.
Analytics Cookies
We use these to understand how visitors interact with our website, helping us improve content and functionality. This data is aggregated and anonymized.
Preference Cookies
These remember your choices and preferences to personalize your experience during future visits.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
Updates to This Policy
We review this privacy policy regularly and update it when necessary. Changes might occur due to:
- New services or business processes
- Changes in privacy laws or regulations
- Feedback from clients about our privacy practices
- Technology updates that affect how we handle data
When we make significant changes, we'll notify existing clients by email and post the updated policy on our website with a new effective date. Minor updates will be posted directly to this page.
Questions About Your Privacy?
We're here to help with any privacy-related questions or concerns. Contact us anytime:
Email: contact@apiwisecloud.com
Phone: +886-2-2956-0150
Address: No. 66-1, Wuquan St, Lingya District, Kaohsiung City, Taiwan 802
We typically respond to privacy inquiries within 2-3 business days. For urgent matters, please call us directly during Taiwan business hours (9 AM - 6 PM, Monday through Friday).